Microservices terms

The rules for using the Bloodweb microservices, in plain words. Last updated 9 October 2026.

1. Who we are

The microservices are run by Bloodweb (ABN 65 757 166 166), which is operated by Jack Ewers, a sole trader based in Western Australia. "We" and "us" mean Bloodweb. "You" means the person or business holding the account. Contact: support@bloodweb.net.

By creating an API key or buying tokens you agree to these terms. They sit alongside the general Bloodweb terms and privacy policy; where they differ about the microservices, these apply.

2. Your account and keys

• You need a Bloodweb account with a verified email address. One person or business per account.
• API keys are yours to keep secret. Calls made with your keys are your calls, and their tokens are spent from your balance.
• If a key leaks, revoke it in the dashboard. Tokens spent with a leaked key before you revoke it are not refunded.
• We may suspend an account that breaks these terms or puts the service at risk. Where we can, we will tell you first and give you the chance to fix it.

3. Tokens and payment

• Calls are paid for in tokens. What each call costs is on the pricing page.
• Token packs are priced in US dollars and paid by card through Stripe. We never see or store your card number.
• Tokens you buy never expire. They can only be used for the Bloodweb microservices, cannot be transferred to another account, and have no cash value apart from the refunds in section 4.
• Calls that fail are not charged. A call that succeeds is charged its real cost even if that takes your balance below zero; calls then stop until you top up.
• New accounts receive 25,000 free tokens, once per person. Free and bonus tokens are a gift: we may hold or withdraw them where we see abuse, and they are not refunded as money.
• We may change what a call costs in tokens. Changes are posted on the pricing page at least 30 days before they apply. Tokens you already hold keep working.

4. Refunds

• Within 14 days of buying a pack, you can ask for a refund of the part you have not used. Write to support@bloodweb.net from the account's email address.
• The refund is the unused share of what you paid. Bonus tokens that came with the pack are removed in the same proportion.
• After 14 days, purchases are not refunded, except where the law says otherwise.
• Nothing here limits your rights under the Australian Consumer Law. If a service has a major failure, you are entitled to the remedies that law gives you.

5. What you must not do

• Send content that is illegal, or that you have no right to process.
• Send files built to attack, crash or probe the service, or try to get around rate limits, charging or the limits on a service.
• Open extra accounts to collect free tokens more than once.
• Resell the microservices as your own API, or let others use your keys, without our written agreement. Using them inside your own product or for your own clients' work is fine.
• Use the service to send unsolicited messages, or to harm or deceive other people.

6. Your files and data

• Files and data you send are used only to produce the result you asked for.
• They exist on our server only while your call runs, and are deleted when it ends. We do not keep them, look at them, share them, or use them to train anything.
• For each call we keep a record: which service, when, which key, how big the request and result were, how long it took, whether it worked and what it cost. Never the file or its contents. These records are kept for 90 days; after that only daily totals remain.
• Payments are handled by Stripe. We keep the purchase record (amount, date, pack, and the country of the card) for our accounts.
• Our server is in Australia.
• You are responsible for having the right to send us any personal information contained in your files.

7. The service

• We work to keep the microservices available and fast, but we do not promise that they will always be up or free of errors. There is no service level agreement.
• Calls are subject to the rate limits and size limits in the documentation.
• We may change or retire a service. Where we can, we will post notice on its page at least 30 days ahead.
• Tokens you buy are guaranteed. If we ever close the microservices altogether, we will refund the unused part of tokens you bought, whenever you bought them.

8. Results

Check results before you rely on them. In particular: exchange rates are reference rates for information, not the rate a bank or card will give; the customs description checker gives advice on wording and is not a customs ruling; and conversions between file formats can lose detail that the target format cannot hold.

9. Liability

To the extent the law allows, our total liability to you for the microservices is limited to the amount you paid us for tokens in the 12 months before the claim, and we are not liable for indirect loss such as lost profit or lost data. This does not limit any guarantee, right or remedy that cannot be excluded under the Australian Consumer Law.

10. Changes and governing law

We may update these terms. The date at the top shows the latest version, and changes that matter are posted here at least 30 days before they apply. If you keep using the microservices after that, the new terms apply to you.

These terms are governed by the laws of Australia.